Delivery Policy
Ilm sells digital access only — Ilm Kids memberships in the Ilm app. Nothing is shipped, and there are no delivery charges.
How access is delivered
- Instantly, online. Your Ilm Kids membership is activated on your Ilm account as soon as Razorpay confirms your payment — usually within a minute.
- On your account, on every device. The membership belongs to the account you were signed in with when you paid. Sign in with the same account on any phone to use it.
- Free trial. Starts immediately when you choose Start free trial in the app.
- Confirmation. The app shows the plan and the date your access ends; you can check it anytime under Settings → Ilm Kids membership.
If your access hasn't started
Some payments (for example UPI or net banking) can take a few minutes to be confirmed by the bank. If your membership has not started within 30 minutes of a successful payment, contact us with your Razorpay payment ID. We will activate your membership or refund the payment in full — see our Refund & Cancellation Policy.
Where we serve
Ilm Kids memberships are priced in Indian rupees (INR) and can be bought by users in India through the Ilm app.
Contact
Use our contact form. We reply within 2 working days.